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 | | | Frequently Asked Questions | | Q: Where can I find codes?
A: Look for unique promotional codes under the caps of specially marked, one-quart bottles of Mobil 1 and Mobil 1 Extended Performance.
Q: Can I play without purchasing ExxonMobil products?
A: To obtain one (1) free game code until June 16, 2008, mail a 3” x 5” card or piece of paper hand-printed with your complete name, address, city, state, zip code, date of birth and valid e-mail address in an envelope with proper postage affixed to: Mobil 1 Extreme Lift Free Game Piece Request, P.O. Box 337, Wilton, CT 06897-0337. Limit one request for one (1) free game code per stamped outer envelope per day. Mail-in game code requests must be postmarked no later than June 16, 2008. Game codes will be sent to the e-mail address listed on the request. From June 17, 2008 to June 30, 2008, to obtain free game code call toll-free 1-800-217-7366 and follow the instructions provided to obtain one (1) eight-digit alphanumeric code. Limit one request for one (1) free game code per call per day. Requests via this method must be received by 11:59 p.m. CT on June 30, 2008.
Q: How often can I play?
A: You can play once a day.
Q: I have two or more codes that are the same. Can I use the same code more than once?
A: Yes, you can use the same code more than once on different days.
Q: I tried to enter a code, but it was invalid.
A: If you are receiving an invalid code message, please use the code tips guide below to ensure you have entered the correct numbers or letters in the enter code field. Please note that codes are not case sensitive.
| If you read: | Try entering as: | | D | Number 0 | | C | Number 0 | | O | Number 0 | | Z | Number 2 | | i | Number 1 | | S | Number 5 | | B | Number 8 | | U | Letter V | | W | Letter V V (Two Uppercase Vs) | | V | Letter Y |
Q: How do I know if I've won a prize?
A: After submitting a code, you will see a message indicating the prize that you've won and a confirmation code. We strongly recommend that you write down this confirmation code.
Q: When will I receive my prize?
A: Within six to eight weeks following verification of winning game play, eligibility and compliance with the terms of the Official Rules.
Q: I won a prize, but I don't see my name on the winners' list.
A: We add new winners to the list every two to three weeks after we confirm eligibility.
Q: How does ExxonMobil protect my privacy?
A: Communicating via the Internet and sending information, products and services to you by other means necessarily involves your personal information passing through or being handled by third parties, but ExxonMobil does not sell or distribute your personal information to third parties for purposes of allowing them to market their products and services to you.
Q: I'm having trouble accessing some of the web pages on the Extreme Lift site.
A: There are several possible reasons you could be having problems, including connectivity problems with your Internet service provider. This web site is optimized for use with the following browsers: Internet Explorer 6.0+, Firefox 2.0+ and AOL 8.0+. If you’re not using one of these browsers, we strongly recommend that you upgrade your current browser.
Q: I tried entering my code and the web site says it’s a code from a previous Mobil 1 promotion and will not let me play.
A: You are entering a code from a promotion that is no longer running. You can enter our 2008 promotion two ways:
- Game pieces can be found under the caps of specially marked, one-quart bottles of Mobil 1 and Mobil 1 Extended Performance, while supplies last.
- To obtain one free game code, mail a 3” x 5” card or piece of paper hand-printed, with your complete name, address, city, state, zip code, date of birth and valid e-mail address to Mobil 1 Extreme Lift Free Game Piece Request, P.O. Box 337, Wilton, CT 06897-0337. See our Official Rules for more details.
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